Main Tasks and Responsibilities:
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To ensure that all reservations and cancellations are processed efficiently.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- To report any maintenance, breakage or cleanliness problems to the relevant department.
- To administer the general petty cash system and float in an accurate manner.
- To undertake all training as required (eg, first aid, health and safety, customer service)
- To undertake any other ad-hoc duties relevant to the post when required.
Skills and Jobs Required:
- Able to work in rotated shift (Morning, Afternoon and Night)
- Ability to remain calm during difficult situations or in a very busy environment
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
- Required language(s): Bahasa Malaysia, English
- Fresh graduate is encourage to apply.
- Preferably Non-Executives specializing in Hotel Management/Tourism Services or equivalent.
- Possess own transport
- Prefer male only
- Applicants must be willing to work in Sungai Petani , 1 vacancy available
Job Type: Full-time
Job Type: Full-time
Salary: RM1,500.00 - RM1,550.00 per month
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