- Identify areas of opportunites to improve performance, work with Partner Operation Leader to develop a comprehensive improvement plan;
- Monitor the execution of improvement plans to ensure BPO is meeting all performance-related metrics (e.g. – customer satisfaction, service level, handling time);
- Ensure SOP documentation/training material and all relevant frameworks are in place;
- Sharing performance report and raw data on a weekly basis to BPO for performance management;
- Taking note of action items and feedback on every meetings and assigning owner to each action item and following through the status of completion;
- Optimize the working processes based on any improvement opportunities found by internal colleagues or external customers;
- Review all escalation from the in-house team and provide comprehensive feedback to BPO team;
- Work with the SOP, QA, Training and System teams to optimize new and existing processes impacting buyers/sellers/creators;
- Prompt communication and facilitate Train and Trainer on all SOP and product features update;
- Support Partner Operation Manager on all the bug issues reported by BPO team, raise on call and coordinate information needed for troubleshooting;
- Support ad-hoc projects and initiatives per business needs.
Job Type: Full-time
Salary: RM2,300.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Application Question(s):
- What is your current salary?
- What is your expected salary?
- How long is your notice period?
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