Job Responsibilities:
- Identify and resolves customer inquiries/issues accurately via phone / email / live chat.
- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
- Responsible for identifying and escalating customer issues to the appropriate department.
- Maximizes opportunities to up sell or cross-sell Bank’s products and services whenever to meet customer’s needs.
- Updates customer data and other relevant information into the relevant systems (as required) accurately..
Job Requirements:
- At least a recognized Diploma (SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS is considered)
- Fresh Degree holders are welcome to apply as training is provided.
- Strong customer service mindset with good communication and excellent problem solving skills.
- Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred
- Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis
- 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break)
- 5.5 days per week (Mon-Fri 8.5 hours & Sat 5 hours, 2 off day maybe split)
- 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance
Remuneration Package:
- Basic is up to RM4,000 or negotiable depending on experience
- RM350 per month Shift Allowance
- RM300 per month Mandarin Language Allowance
- RM500 Bonus upon confirmation (1 time off)
- Transport Allowance (Start before 7am/ End after 12am)
- Quarterly KPI Incentive
- OT Meal Allowance Claimable
- Insurance & Medical Coverage included dependent
- 21 days of annual leave
- 14 day medical leave
- Dental & Optical RM400 per annum
- Performance bonus and salary review in March
Job Type: Full-time
Salary: Up to RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Signing bonus
Job Type: Full-time
Salary: Up to RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Meal allowance
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Signing bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- English (Required)
Expected Start Date: 12/04/2023
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