Customer Support (Junior/ Entry level)
Great career development with international fulfillment company
Responsible:
- Proactively follow up with customers to confirm order upon deliver.
- Provide exceptional customer service by addressing seller inquiries and concerns.
- Ensure the shipment process is successfully delivered to customer.
- Respond customers on unforeseen delays or problems or any changes.
- Listen to customers feedback and give after-sales support as and when required.
- Know well about the products and able to explain to customer based on required.
- Support other HODs on customer service, quality, manufacturing operations, planning, shipping and warehousing related tasks.
- Document and report any issues or concerns raised by customers for continuous improvement.
Job Requirements:
- Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.
- Excellent communication and presentation skills.
- A team player with high level of dedication.
- Fluently communicate in basic English/ Bahasa to facilitate effective communication with sellers and customers.
Working Shift : 9AM – 6PM
Location Address : One City @ Subang Jaya
Kindly submit your resume via Indeed or Whatsapp Ashley @ 016-628 4696 / https://wa.link/sywnoa.
Job Types: Full-time, Permanent
Salary: RM1,900.00 - RM2,500.00 per month
Schedule:
- Day shift
Experience:
- customer service: 1 year (Preferred)
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